Last Updated: Apr 29, 2026

Welcome to www.deshkimaati.com (“Website”, “we”, “our”, “us”). By accessing or purchasing from this Website, you agree to the following Terms and Conditions.

1. Nature of Products (Organic Disclaimer)

• Our products are natural, organic, and chemical-free, sourced from farmers and traditional producers.
• Due to the natural origin:
  • Color, texture, taste, and appearance may vary from batch to batch.
  • Minor impurities or variations are normal and not considered defects.
• Products are not intended to diagnose, treat, cure, or prevent any disease.

2. Use of Products

• Products must be used as per instructions provided on packaging or Website.
• We are not responsible for misuse, allergic reactions, or improper storage.
• Customers are advised to:
  • Read labels carefully
  • Conduct a patch test (for skincare items)
  • Consult a doctor before consumption if pregnant, nursing, or under medical care

3. Product Shelf Life & Storage

• Organic products may have shorter shelf life compared to commercial items.
• Proper storage (cool, dry place, refrigeration if required) is the responsibility of the customer.
• We are not liable for spoilage due to improper storage after delivery.

4. Orders & Pricing

• All prices are listed in INR and are subject to change without notice.
• We reserve the right to cancel orders due to:
  • Pricing errors
  • Stock unavailability
  • Suspected fraudulent activity

5. Shipping & Delivery

• Delivery timelines are estimates and may vary based on location and logistics.
• For perishable items:
  • Delivery delays may impact product freshness, for which we are not liable beyond reasonable control.
• Risk of loss transfers to the customer upon delivery.

6. Returns & Refunds

• Due to the perishable and hygienic nature of organic products:
  • Returns are limited and accepted only if:
    • Wrong product delivered
    • Product damaged during transit
  • Complaints must be raised within 24–48 hours of delivery with proof (images/video).
  • Refunds/replacements are subject to verification and approval.

7. User Accounts

• You are responsible for maintaining the confidentiality of your account details.
• Any activity under your account is your responsibility.

8. Intellectual Property

• All Website content (branding, images, product descriptions) belongs to us.
• Unauthorized use is strictly prohibited.

9. Limitation of Liability

• We are not liable for:
  • Allergic reactions or individual sensitivities
  • Misuse of products
  • Indirect or consequential damages
• Liability, if any, is limited to the purchase value of the product.

10. Third-Party Services

• We may use third-party logistics and payment providers.
• We are not responsible for their service disruptions beyond reasonable control.

11. Privacy

• Your data is handled as per our Privacy Policy.

12. Termination

• We reserve the right to suspend or terminate accounts for violations of these Terms.

13. Governing Law

• These Terms are governed by the laws of India.
• Jurisdiction: Courts of Gurugram, Haryana.

14. Changes to Terms

• We may update these Terms at any time without prior notice.
• Continued use of the Website implies acceptance of revised Terms.